Be the go-to expert for our customers – create solutions that make an impression.
In the Service & Support team at the Proalpha Group, you are the first point of contact when it matters most. Together, we ensure that our software runs smoothly and that our customers receive the best possible support at all times. You will help answer technical questions, resolve challenges, and keep our customers' business processes efficient.
Service & Support is the backbone of our customer relationships. With an average of 50,000 tickets per year and a 90 percent resolution rate within one week, we demonstrate our commitment and efficiency. We resolve 85 percent of all system outages in under two hours, because we understand that every minute counts.
Your chance to be part of our success story!
Apply now and start your career at the Proalpha Group!
Develop comprehensive solutions for complex technical issues and directly support our customers.
Mission Critical Support
Respond quickly and efficiently to the most urgent and critical issues our customers are facing.
Development Hub
Work closely with our development team to drive continuous improvements and deliver sustainable solutions.
Mission Control Office
Manage central coordination and oversee service requests to ensure smooth operations.
Our Promise: Creating Solutions That Inspire
Take responsibility with flexibility
Our work is shaped by collaboration and initiative. Whether you're directly supporting customers or developing technical solutions behind the scenes, you'll have the chance to take on responsibility quickly and make an active contribution. We also offer the flexibility to work on-site or remotely, so you can design a work style that fits you.
Sustainable processes and powerful tools
We work with innovative tools like ServiceNow for ticket management and Jira (Kanban) for long-term tasks. Our daily meetings ensure that we stay on top of current topics, open tickets and potential solutions.
My career at Proalpha began as a working student in the service department, where I also had the opportunity to write my master's thesis. In particular, the strong team spirit and the numerous opportunities to develop both personally and professionally motivated me to continue my career at Proalpha. Thanks to the continuous support and the open communication culture, I feel that I am in very good hands here and look forward to continuing my journey at the company.
Lara Sehy
Professional Service Consultant Finance & Controlling Team Moderator; Proalpha GmbH
Service is not only about finding solutions, but also about how we get there: team spirit, appreciation and genuine joy in what we do. This is what makes our work truly special.
Christian Werlein
Head of Solution Support; Proalpha GmbH
Working at the Proalpha Group is always diverse and exciting for me. I have full control over my workday, and if I ever face challenges, I know I can rely on my colleagues for support.
Sarah Dierks
Senior Service Developer; Proalpha GmbH
For me, Proalpha is characterised by the following three words: Modern, Transparent, Flexible.
I particularly appreciate the many personal development opportunities, whether professional or disciplinary, that are open to every employee.
Aline Pütz
Senior Service Consultant Logistics/Team Moderator; Proalpha GmbH
