Technical ERP-Consultant m|f/d Service Basis

  • Gliwice
  • Zielona Góra
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proALPHA - the ERP provider for SMEs

proALPHA has been making customers happy for more than 25 years, with software that really moves them forward. In addition to medium-sized companies in manufacturing and trade, the proALPHA Group today supports users from a wide range of industries. Every day, around 1,400 people support more than 5,000 customers worldwide in their digitalization. The high-performance ERP complete solution forms the digital backbone that links and controls systems and processes along the entire value chain. Solutions from Group companies, for example for data analysis, procurement and quality management, plant and machine data collection, time management or access control, as well as from certified partners, are directly connected to it.
 

Location: Poland

Home office: Gain flexibility and benefit from our home office offer

Your tasks

As a Consultant at proALPHA, you will advise and support our customers in technical and system-related matters. Whether via e-mail, telephone or remote access: you analyze, process and solve complex problems with a broad repertoire of different tools. In doing so, you will use our knowledge base, which is filled by means of KCS (Knowledge-Centered Service), and expand it collectively and demand-based together with our knowledge workers. Through your collaboration with the development department, systems engineering, quality management, documentation and product management, you will thus form a central interface between the software and the customer.
  • In a partnership-based cooperation with customers, you will develop solution proposals for complex problems and provide smaller consulting services
  • This includes systematic research in our internal knowledge databases, analysis on the customer system as well as reproducing customer issues in our reference systems
  • You will support our customers in setting up and configuring their proALPHA environments
  • Detailed and complete documentation of your solutions and work progress round off your work

Your profile

  • You have successfully completed your technical training (e.g. IT specialist for system integration) or your studies in the IT field (e.g. business informatics).
  • You have relevant professional experience and initial knowledge of ERP or merchandise management programs and stand out due to your affinity for IT and IT-related issues
  • Initial experience in List & Label and the proALPHA document management system would be desirable, but is not a must
  • You are flexible and open to shift work
  • You use your expertise and analytical skills to provide the best possible customer service and accept constantly changing and exciting tasks as a challenge.
  • You align your actions with the needs of our customers, signal a willingness to serve and communicate tactfully and confidently in English - knowledge of German or French is an advantage
You are also welcome as a career starter. Our professional induction and further training concept not only includes providing new colleagues with a mentor, but also participation in intensive training courses. Apply now!

Your benefits

  • Work-Life-Balance: flexible working hours, home office option, benefit programs (multisport card)
  • Training and development: induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
  • Security: permanent employment contract in a company that has been developing continuously since its foundation, attractive salary
  • Company culture: flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
  • Work environment: modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)

Contact

Please send your detailed application to jobs@proalpha.com or simply click on the "Apply now" button.
Please summarise your application in one file and state your possible starting date as well as your approximate salary expectations.
  • Frau Jonxha Llapashtica
  • Human Resources Specialist
  • +49 6374 800-498